このオンラインショップを利用する前に知っておくことって?

当ECサイトは世界50ヶ国で展開するスウェーデンのBabyshop社が運営するECサイトです。200ブランド以上の幅広いラインナップを誇り、すべてメーカーから直接仕入れたブランド正規品となります。
商品を購入される場合、販売元はスウェーデンのBabyshop社となり、カード決済(ユーロ建て)でお支払いとなります。商品は同社のスウェーデン倉庫からご指定の住所へ直接発送されます。
日本の個人のお客様がご利用になる場合は、「個人輸入」という形となります。ご購入の商品・金額・数量などによっては輸入時の関税・消費税のお支払いが必要となることがあります。ご購入金額には関税・消費税は含まれておりません。
また、当サイトに掲載されているすべての情報や価格において、入力ミス、価格変更、倉庫での問題、不正確な商品情報や商品詳細、在庫切れなどといった諸条件により、誤記が生じる可能性がございますので予めご了承ください。

Integrity Policy

Integrity Policy

1. GENERAL

Babyshop protects your personal privacy and takes measures to ensure that your personal data is protected when using our services. Below is our policy regarding integrity ("Integrity Policy") that determines how Babyshop Sthlm Holding AB, CIN 559004-3658, BOX 29098, 100 52 Stockholm, Sweden, mydata@babyshop.com ("Babyshop/we") is using, processing and protects your personal data. The Integrity Policy is applicable when Babyshop is providing services and products related to purchase, service matters and other contact with Babyshop.

Parts of the Integrity Policy also applies to the processing of personal data for persons who consents to customized marketing services ("Subscriber").

2. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

Babyshop is the data controller and has the following contact information:

Via mail: Babyshop Sthlm Holding AB, BOX 29098, 100 52 Stockholm, Sweden

Phone: +46 (10) 7502423

Email: mydata@babyshop.com

Babyshop intends to process all personal data in a legal, open and fair manner in accordance with applicable law (including the European Union General Data Protection Regulation 2016/679 of 27 April 2016).

3.     WHEN DO WE PROCESS YOUR PERSONAL DATA?

As a customer at Babyshop, we process your personal data when you make a purchase on Babyshop’s website, use Babyshop’s support, visit Babyshop’s website or otherwise contact Babyshop. The purposes of Babyshop’s processing of personal data are specified in section 5.

As a Subscriber at Babyshop we process personal data about you. All personal data is specified in section 4.

Babyshop also collects and updates address information through third party services, such as Klarna and Qliro, for address updates.

 

 

 

4. WHAT PERSONAL DATA DO WE COLLECT AND PROCESS?

Purpose Legal basis

Types of personal data

Type of processing Automated decision-making Storage period
Obligations in connection to order/purchase

Performance of contract

Processing of personal data is required for Babyshop’s fulfilment of obligations in connection with order/purchase. The absence of personal data means that Babyshop cannot fulfil its obligations and may be forced to refuse the purchase.

Name

Social security number or national ID

Address

Email

Phone number

Payment history

Payment details

Credit data

Information regarding purchase

 

Delivery (including contact in connection to the delivery)

Identification

Handling of payments (including any obtaining of credit data and analysis of payment solutions)

Handling of complaints and warranty matters.

No Performance of purchase agreement (including delivery and payment) and 36 months thereafter for the purpose of handling any complaints and warranty matters.
Fulfil Babyshop's legal obligations

Statutory requirement

Processing of personal data is required by law. The absence of personal data means that Babyshop cannot fulfil its obligations and may be forced to refuse the purchase.

Name

Social security number or national ID

Address

Email

Phone number

Payment history

Payment details

Credit data

Information regarding any defects/complaints

Handling necessary to fulfil Babyshop's legal obligations by law, judgment or public authority decision (such as the Accounting Act and Product Liability Rules and Product Safety) No In accordance with the statutory requirement
Segmented marketing of Babyshop’s goods via email, phone or SMS / MMS

Legitimate interest

The processing is necessary to satisfy Babyshop's legitimate interest in certain marketing.

Name

Age

Sex

Address

Email

Phone number

Payment history

Payment details

Purchase history

Purchase and user generated data

 

Sending newsletters with information and offers

Simplify the use of Babyshop services (e.g. by saving favourites and thus facilitating future purchases or reminding you of items forgotten in the digital shopping cart)

Personal communication based on your behaviour through Babyshop media

No Performance of purchase agreement (including delivery and payment) and 36 months thereafter for the purpose of giving more offers from Babyshop.
Customised offers as well as targeted communication via mail, email, phone or SMS / MMS

Consent

Processing takes place after obtaining consent for certain customised marketing.

Name

Age

Sex

Address

Email

Phone number

Payment history

Payment details

Purchase history

Purchase and user generated data

Specified customer choices regarding communication channels.

Personalised marketing (e.g. relevant product recommendations, presentation of specific benefits and offers, and other similar actions)

Analysis of your personal data is done at the individual level. The analysis is the basis for Babyshop's communication with you and the offers, benefits and information sent to you

Yes Until the consent is revoked
Manage customer service issues

Legitimate interest

The processing is necessary to meet your and Babyshop's legitimate interest in customer service.

Name

Address

Email

Phone number

Payment history

Payment details

Purchase history

Correspondence

Any defects / complaints

Communication and response of any questions to our customer service

Identification and investigation of possible complaints and support cases

No Until the matter is closed
Implementation and handling of competitions and / or events

Consent

Processing takes place after obtaining consent for processing personal data for handling competitions and / or events.

Name

Social security number or national ID

Address

Email

Phone

Information regarding competition entries

Information regarding event evaluations

Contact before and after competitions or events where you participated (e.g. notifications, questions or evaluations)

Identification

Selection of winners

Provision of possible winnings

No Meanwhile the competition / event and stages in connection thereto are in progress
Evaluation, development and improvement of Babyshop’s services, products and systems

Legitimate interest

The processing is necessary to satisfy your and Babyshop's legitimate interest in the evaluation, development and improvement of Babyshop’s services, products and systems.

Age

Sex

City

Correspondence / feedback about Babyshop’s products

Purchase and user generated data

Technical data (e.g. language setting, IP address, browser settings, operating system, screen resolution and platform)

Information about your integration with Babyshop

Adaptation of services

Development of information for improving commodity and logistics flows (e.g. forecasting of purchases, inventories and deliveries)

Development of information regarding development and improvement of Babyshop's product range

Development of information for the development and improvement of Babyshop’s resource efficiency

Development of information for planning of establishments

Offer the opportunity to influence product range

Development of information for the improvement and development of IT systems

Personal data analyses are made through segmentation of customers and made on an aggregated level using unidentified or pseudonymised data

No 36 months from collection
Prevent, avoid and investigate crimes against Babyshop as well as prevent abuse of Babyshop services

Statutory requirements and legitimate interest

1) The processing of personal data subject to statutory requirements.

2) The processing is necessary to satisfy your and Babyshop's legitimate interest in preventing, avoiding and investigating crimes as well as preventing abuse of Babyshop services.

Social security number or national ID

Video recordings from camera surveillance

Purchase and user generated data

Technical data (e.g. language setting, IP address, browser settings, operating system, screen resolution and platform)

Information about your integration with Babyshop

Prevent and investigate possible fraud / legal offense

Prevent harassment, junk mail, phishing, or other actions prohibited by law or Babyshop’s terms

Protection and improvement of IT environment

No 36 months from collection
Administration of customer profile

Legitimate interest

The processing is necessary to satisfy your and Babyshop's legitimate interest in managing your customer profile and facilitating you to use your rights to modify, delete, limit your stored personal data and data portability.

Name

Social security number or national ID

Address

Email

Phone

Payment history

Payment details

Purchase history

Purchase information

Username and password

Settings regarding your profile and your personal choices

Enable login

Ensure identity

Allow you to change, delete and restrict the storage of personal data

Ensure correct and updated personal data

Offer access to purchase and payment history

Managing your customer choices

No 36 months from collection

 

 

When Babyshop processes personal data based on a balance of interest, we have assessed that our interest in processing personal data outweighs the privacy violation that the processing may imply, partly because the processing is limited and that the data subject can contact Babyshop and at any time have its data deleted. Babyshop never processes sensitive personal data based on a balance of interest and does not perform automated decision making without your consent.

When Babyshop processes personal information with the consent of you, your consent must be voluntary, specific, informed and imply unambiguous consent to be considered as legal basis. If you have given your consent to Babyshop, you are entitled to withdraw it at any time.

5. PROFILING

For Subscribers, Babyshop may process personal data through profiling. Such profiling is done with your consent. You can revoke your consent at any time.

Profiling means that we analyse information about how you use our website, what products, services and offers you have shown interest in, information about your purchases, which of our newsletters you have interacted with, if you have signed up for any of our events and information about your account. We do this to provide you with offers we think is suitable for you and to invite you to events we think you are interested in.

You are entitled to object to such profiling at any time. Any objection may be emailed to mydata@babyshop.com. Upon receiving your notification, Babyshop will stop processing your personal data for this purpose.

6. ACCESS TO STORED PERSONAL DATA

Babyshop may disclose personal data to other companies that are part of the same group as Babyshop, as well as to partners to fulfil our commitments and the purposes mentioned above. Our partners are: Panagora, Daniel Jernström, QlickView, Element Logic, PerfectIT, Unifaun, Posti, PostNord, UPS, Shipwallet, Hörby Bruk, Captech, Leggodt, Pragma, NSH Nordic, Zendesk, Xcally, Relation Desk, Netigate, PayPal, Qliro, Nets/DIBS, Trustly, Klarna, Customer Value, Rule, Preglife, Google, Forward3D, Lifeler, Nosto, TradeDoubler, Criteo, Facebook, Hojtar, Sitegainer, Disqus, Yandex, vk.com, Sogou, Baidu, Microsoft, Naver, Affiliate Window, CrazyEgg, Datafeedwatch, Wordpress, Relex, Redeal och Veinteractive.

Data forwarded to third parties is only used to provide the abovementioned services to you, such as freight forwarders in the field of delivery of goods, media agencies for distribution of marketing and credit reporting or debt collection agencies for credit reporting, identity checks and debt collection.

We never transfer your personal data for marketing purposes conducted by third parties outside the Babyshop Group and our partners. We will neither sell your personal data to third parties without your permission. Babyshop may disclose your personal data if it is necessary to comply with applicable laws or government requirements, to safeguard Babyshop's legal interests or to detect, prevent or notice fraud and other security or technical issues.

Babyshop always strives to store personal data within the EU/EEA. The data may be transferred and processed in a non-EU/EEA country (third country). Transfers made are made to the United States, for Google Analytics (analysis) and Zendesk (customer service). Any transfer is made in accordance with applicable legislation and persons subject to the transfer will be notified.

7. HOW DO WE PROTECT YOUR PERSONAL DATA?

We have taken technical and organizational measures to protect your data from loss, manipulation and unauthorized access. We are continuously adjusting our security measures in accordance with the progress and developments in the technical field. To make card purchases as secure as possible, all data is sent in an encrypted form. This means that the information is transmitted via a secure connection and that your personal data cannot be read by third parties. For card purchases, we collaborate with an authorized payment agent that helps us to instantly check with the bank that the card is valid for purchase. Our payment agent processes your card details in accordance with the international security standard PCI DSS developed by VISA, MasterCard, Diners, American Express and JCB card companies. This means that the security is very high when processing your card details. When you pay by card, we reserve the right to carry out an identity check.

 

Babyshop may allow third parties to use your personal data for marketing purposes upon request by us to promote our products and services, but we will never allow a third party to use your personal information to conduct their own marketing towards you.

8. WHAT ARE YOUR RIGHTS?

Babyshop will, at your request or on its own initiative, rectify, delete, disassociate or supplement your personal data if the data is found to be incorrect, incomplete or misleading.

As a data subject, you have the right to request:

1.     Access to your personal data. You have the right to have a filing extract or a copy of all personal data Babyshop is processing about you. This right can be used at any time through a written and signed request.

2.     Rectification of your personal data. You have the right to request that Babyshop will correct incorrect or incomplete processed personal data without unnecessary delay.

3.     Deletion of your personal data. You are entitled to request that your personal data is deleted if the storage of data no longer is necessary for the purpose for which it was collected. If there is a statutory requirement to store your personal data or if there are other legitimate reasons why Babyshop must store your data, such as unpaid debts, your personal data cannot be erased. We will end all processing of personal data for other purposes than complying with the legislation.

4.     Restriction of processing. You are entitled to request that your personal data be processed for certain restricted purposes. For example, you may request a restriction when you believe your information is incorrect and you have requested a correction according to the above. While the accuracy of the data is being investigated, its processing will be restricted.

If your personal data is stored at Babyshop, you have the right to data portability. That means the right to, under certain conditions, extract and transfer some of your personal data in a structured, widely used and machine-readable format to another personal data controller.

If Babyshop is processing personal data based on a balance of interest, you have the right to object to such processing. In the case of opposition, Babyshop will continue the processing only if there are more compelling interests to do so.

You may at any time object to your personal data being processed for direct marketing. Babyshop does not process your personal data for direct marketing purposes if you oppose to such processing. Once we have received your objection, we will cease to process your personal data for such marketing purposes. Any objection is sent to mydata@babyshop.com. If you have consented to Babyshop storing and using your personal data for marketing purposes, you may revoke such consent at any time. Such recall may be limited to only part of the processing, such as direct marketing. Any recall is sent to mydata@babyshop.com.

As a data subject, you own the right to file any complaints regarding the processing of your personal data to the Swedish Data Protection Authority.

9. USE OF COOKIES AND OTHER TRACKING TECHNIQUES

Our website uses cookies and other tracking techniques to enhance your online experience. You will find more information about this in our cookie policy. Babyshop uses, among other things, Google's advertising services. You can read more about Google's collection, sharing, and use of data here.

10.   POSSIBLE CHANGES OF BABYSHOP’S INTEGRITY POLICY

Babyshop reserves the right to make changes to this Integrity Policy at any time. If the Integrity Policy materially changes, then Babyshop will, with reasonable notice, communicate this on its website and/or through email to you.

11.   CONTACT INFORMATION TO THE DATA CONTROLLER

We are protecting our customers' personal data! Do not hesitate to contact us if you have any questions about how we process your personal data, this privacy policy or if you wish to request a filing extract.

Our contact information:

Babyshop Sthlm Holding AB

BOX 29098

100 52 Stockholm

Sweden

Phone: +46 (10) 7502423

Email: mydata@babyshop.com

Business register: Bolagsverket

CIN: 556699-1542

18歳未満ですが、注文することはできますか?

EUの規定により、18歳未満のお客様が Babyshop でのお買い物をされる際は常に保護者の同意が必要となります。

関税・消費税はかかりますか?

Babyshop.comはスウェーデンのオンラインショップサイトです。
オンラインショップ上の商品価格は税抜き価格となります。
日本からご注文になる場合、ご注文の金額、品目、数量に応じて別途関税および消費税等が課税される場合があります。関税・消費税が課税される場合は、配送業者が輸入の際に一旦立替えを行い、お届けの際に直接お客様に請求する形となります。
課税の判断は日本税関が行うため、弊社では課税内容については一切関知いたしませんので、あらかじめご了承ください。

参考:関税・消費税について
下記はいずれも税関で個人輸入と認められた場合です。
*下記記載にも関わらず、課税・非課税の判断や税率の判断は税関で決定されます。実際の課税額についてはBABYSHOPはいかなる責任も持ちません。ご了承ください。なお税関で個人輸入と認められた場合、課税対象となる「購入金額」には送料・保険料は含まれません。

① 商品購入金額が16,666円未満の場合
関税・消費税ともに免税となります。
*ただし一部品目は免税対象外となります。(参考リンク1を参照)
免税対象外となった場合、関税・消費税は以下の計算式で計算します。
関税=(商品購入金額 x 60%) x 一般税率(参考リンク2を参照)
消費税=(商品購入金額 x 60% + 関税) x 消費税率

② 商品購入金額が16,666円~333,333円の場合
以下の計算式で計算します。
関税= (商品購入金額 x 60%) x 簡易税率(参考リンク3)
消費税=(商品購入金額 x 60% + 関税) x 消費税率

参考リンク1:少額個人輸入の免税適用について 税関のHPはこちら(http://www.customs.go.jp/tetsuzuki/c-answer/imtsukan/1006_jr.htm)。
参考リンク2:一般税率 税関のHPはこちら(http://www.customs.go.jp/tariff/2019_4/index.htm)。
参考リンク3:簡易税率* 税関のHPはこちら(http://www.customs.go.jp/tsukan/kanizeiritsu.htm)。

*一般税率で関税が無税の場合は簡易税率適用でも関税は無税となりますが、消費税は課税されます。
たとえばベビーカーの関税は一般税率が0%なので、簡易税率上も0%となりますが、商品購入代金が16,666円を超えるとき、消費税は(商品購入金額 X 60%) X 消費税率分が輸入時に課税されます。

Tax Freeは利用できますか?

Tax Freeはご利用いただけません。

Cookies(クッキー)について教えてください

cookies(クッキー)とは?

Babyshop は cookies(クッキー)を使用します。Cookies(クッキー)とは小さなテキストファイルのことであり、当ウェブサイトへの訪問者が当サイト上で行う行動について追跡するために使用されます。

cookies(クッキー)には主に二つの種類があります:

1つ目: Persistent cookies(パーシステント・クッキー)と呼ばれるもので、お客様の端末もしくはコンピューターにある特定時間保存されます。当社は、ブラウズセッション時間よりも長い期間、お客様に関する情報が必要な場合、当社は persistent cookies(パーシステント・クッキー)を使用します。例えば、お客様の次回の訪問に備え、お客様の好みなどを当社は記憶することができます。

2つ目: Session cookies(セッション・クッキー)は当ウェブサイト訪問者が当サイト上を訪問中、当該訪問者が使用する端末やコンピューターの記憶装置に一時的に保存されます。Session cookies(セッション・クッキー)はお客様がブラウズを閉じると削除されます。

なぜ cookies(クッキー)が使用されるのですか?

Babyshop は当ウェブサイト訪問者が選択するものや興味のあるものに応じたウェブサイトにすることによって訪問者に合わせたウェブサイトへと改善するために、cookies(クッキー)を使用します。このように cookies(クッキー)を使用することにより、お客様がどの商品をショッピングカートに追加にしたのかについて追跡することや、お客様のご購入履歴を管理すること、当ウェブサイトにログインしたことを確認すること、またそれによりお客様が当ウェブサイトに訪問する度にログインする必要がなくなること、また当社サービスをお客様に適用させることでお客様に関連する広告をお届けすること、そしてご購入に関する当社の義務を履行すること、などに役立ちます。

Persistent cookies(パーシステント・クッキー)は、とりわけ Babyshop におけるお客様個人の嗜好に関する情報を保存するために使用されます。それにより、お客様が当ウェブサイトを訪問するたびにいくつかの処理を繰り返す必要がなくなり、また当社はお客様にできるだけ関連のある情報やマーケティング活動を実施および適応することができるようになります。Session cookies(セッション・クッキー)は当ウェブサイトの使用に関する統計を取ることができるようにするために使用されます。

Babyshop ウェブサイトを利用することにより、お客様はここに概説する cookies(クッキー)の処理について同意するものとします。Cookies(クッキー)の使用にご同意いただけない場合は、お客様はご使用のブラウザのセキュリティー設定で cookies(クッキー)を無効にすることができます。お客様は Babyshop 訪問する度に cookies(クッキー)をご使用のコンピューターに保存するかどうか、および保存された cookies(クッキー)をあらかじめ削除するかどうかをお客様に尋ねるように、ご使用のブラウザを設定することができます。より詳しい情報については、ご使用のブラウザのヘルプページをご参照ください。さらに、お客様はいつでも手動でご使用のハードドライブから cookies(クッキー)を削除することができます。

ただし、cookies(クッキー)を無効にすると、お客様は当ウェブサイトでのご購入が出来なくなりますのでご留意ください。また、当ウェブサイトの機能が制限されることにもなり、お客様は当ウェブサイトの一部にアクセスできなくなります。
お客様が session cookies(セッション・クッキー)のみを許可する場合においては、当ウェブサイトは機能します。その場合、お客様はすべての商品を閲覧し、すべての情報を参照することができます。お客様が session cookies(セッション・クッキー)の許可を選択しない場合、お客様はショッピングカートにどの商品を追加することも、ご注文を行うこともできません。

Third-party cookies(サードパーティー・クッキー)

Babyshop は babyshop.com 上へサービスを提供する第三者と提携し、当該第三者は当ウェブサイト上に自社の cookies(クッキー)を設定します。このような cookies(クッキー)から収集された情報は、Babyshop と共有されますが、それ以外の目的のためにも使用される場合もあります。サービスを提供するいずれの第三者は、上記のサービスの提供を管理し、また責任を負うものとします。

Third-party cookies(サードパーティー・クッキー)は Google Tag Manager といった一般的なツールを通じて管理されます。
広告料の払い戻しの根拠として、広告および統計収集の管理を行うために cookies(クッキー)を使用するウェブサイトのリストを以下に記載しています。

Babyshop はいずれの第三者との契約により準拠するこれらのパートナーシップを管理します。



Third-party cookies(サードパーティー・クッキー)
目的
Google Analytics
マーケティング
OpenX
マーケティング
DoubleClick
マーケティング
Yahoo Ad Exchange
マーケティング
Rubicon
マーケティング
Criteo
マーケティング
Bing Ads
マーケティング
Outbrain
マーケティング
Advertising.com
マーケティング
Index Exchange
マーケティング
AppNexus
マーケティング
Live Ramp
マーケティング
Google AdWords Conversion
マーケティング
Pulse Point
マーケティング
DoubleClick Floodlight
マーケティング
Pubmatic
マーケティング
SMART AdServer
マーケティング
Trade Desk
マーケティング
Adform
マーケティング
Improve Digital
マーケティング
Taboola
マーケティング
Drawbridge
マーケティング
Share Through
マーケティング
Ve Interactive
マーケティング
Baidu Ads
マーケティング
Smaato
マーケティング
YieldMo
マーケティング
BidSwitch
マーケティング
Facebook Custom Audience
マーケティング
Google Dynamic Remarketing
マーケティング
SmartClip
マーケティング
DoubleClick Ad Exchange
マーケティング
Google AdWords UserList
マーケティング
Zopim
カスタマー・インタラクション
Google Tag Manager
ツール
Google Analytics
ウェブ解析
Crazy Egg
ウェブ解析
YahooAnalytics
ウェブ解析
Yandex.Metrix
ウェブ解析
ADTECH
ウェブ解析
Optimizely
ウェブ解析
Pingdom
ウェブ解析
Divvit
ウェブ解析
GA Audiences
ウェブ解析
Facebook Connect
ソーシャルメディア

Cookies(クッキー)を無効にする方法

Cookies(クッキー)の使用にご同意いただけない場合は、お客様はご使用のブラウザを設定し、 cookies(クッキー)がご使用のコンピューターにダウンロードされないようにすることができます。Babyshop ウェブサイトを閲覧するためには、一時的に cookies(クッキー)が必要となります。Session cookies(セッション・クッキー)に同意されない場合は、当ウェブサイトは本来のように適切に機能しません。

第三者のウェブサイトが third-party cookies(サードパーティー・クッキー)を通じてお客様から匿名データ収集することを希望しない場合は、お客様は third-party cookies(サードパーティー・クッキー)をご使用のブラウザ上でブロックすることができます。また、いずれの第三者のウェブサイトから third-party cookies(サードパーティー・クッキー)の登録を解除することができます。