We have become aware that some of the webbing straps that belong to the Klapp Safety Rail have had a minor misplacement of the button on the strap: Some straps have a button that differs 10 mm from the correct placement, this causes some of the straps to be 10 mm looser.
To be on the safe side we're sending all customers that have purchased a Safety Rail, a new and redesigned webbing.
We want to be certain that no old webbing straps remain in circulation.
Email your name, address, phone number and order number to: firstname.lastname@example.org and we will then send you a new strap to your desired address.
We’re sorry for any inconvenience. The good news is that the supplier took this opportunity to overall redesign the strap, and the new strap will be even easier for you to manage.
Thank you for understanding!