Where is my package?

Once your order has been shipped from our warehouse, we will send a delivery confirmation by mail with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website and will display the latest information about your delivery.

You can also see the status of your order and track the delivery status via My Account. Click here to log in to My Account. 

How do I make a claim on a product?

Sometimes a product does not meet the quality you want and then we will of course help you to make a claim.
 
Follow the steps below and complete your claim with information so we can handle your case faster:
 
Issuing a claim for clothing, shoes, furnishings, toys:
- Send a claim to us via our web form on the customer service page
- Always include your order number when making a complaint
- Describe the defect on the product
- Always attach a picture of the damaged product / goods so that we see what the problem is
- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.
 
Issuing a claim for a stroller:
- Send a claim to us via our web form on the customer service page
- Always attach order number when making a complaint
- Describe the defect on the product
- Always attach image / video so we can see what the problem is.
- Always attach the serial number on your stroller as well as the manufacturer. Serial numbers are usually found on the chassis at the wheels or the strollers shopping basket.
- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.
 
Issuing a claim for a car seat:
- Send a claim to us via our web form on the customer service page
- Always attach order number when making a complaint
- Describe the defect on the product
- Always attach image / video so we can see what the problem is.
- Always attach the serial number on your car seat as well as the manufacturer. Serial numbers are usually found on the plastic or back of the car seat.
- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.
 
If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint, then we always have a case number to refer to.
 
We kindly ask that you to wait when making a claim because it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.
 
In case of a dispute, we will follow the recommendations of the Swedish Complaints Board. If you received an incorrect item sent to you or if the item is not in the expected state, please contact our customer service through our web form on the customer service page. This must be done within 3 days of when you receive your order.

How do I make a return?

Of course, we want you to be satisfied with your product and have the opportunity to open the package and look more closely at the product. If the product is not as you have imagined, you have 30 days to return it.

The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats (exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding).

Here’s how you easily handle your return:

  • Fill in the return slip that is included in your delivery.
  • Add the return slip to the package.
  • Tape the package again and pack it carefully.
  • Take your package to any courier of your choice or the local post.
  • Here is the address your return should be sent to:

 

Babyshop

Norra Stigamovägen 4

555 92 Jönköping

Sweden

  • NOTE! You are the customer who has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.

Feel free to contact our customer service team if you have any more questions!

Has my order been placed?

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this mail to be sent when the transaction must be reviewed and approved by your payment provider.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
 
If you are unsure that your order has been placed, there are different ways to check this:
 
- When the order was placed, you should have received a page titled ""Your order"".
- An order confirmation must be sent to your specified email address. Make sure that this mail has not ended up in your spam.
- You can see your order under "My Page" by clicking here you will be redirected to "My Page". 

How do I make an exchange?

If you want to change a product, please follow these instructions:
 
Please place a new order and return the unwanted item.
If you purchased your items at a special price please contact our customer service for help.
Fill in the return slip that is included in your delivery.
Add the return slip to the package.
Tape the package again and pack it carefully.
Take your package to any courier of your choice or the local post.
Here is the address your return should be sent to:
 
Babyshop Sthlm Logistics AB
Norra Stigamovägen 4
555 92 Jönköping
Sweden
 
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats. (Exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding)
 
NOTE! You are the customer who has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.