Where is my package?

To track your order you just add your order number and the email address you used when purchasing your order.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website, which will display the latest information about your delivery.

Has my order been placed?

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent when the transaction must be reviewed and approved by your payment provider.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
 
If you are unsure that your order has been placed, there are different ways to check this:
 

- When the order was placed, you should have arrived on a page titled "Your order".

- An order confirmation must be sent to your specified email address. Make sure that this email has not ended up in your spam.

- You can see your order under "My Page" by clicking here you will be redirected to "My Page". 

How do I make a claim on a product?

Sometimes a product does not meet the quality you want. In these cases, we will, of course, help you make a claim. Follow the steps below and complete your claim with the right information so we can handle your case faster

Issuing a claim for clothing, shoes, furnishings, toys

- Send a claim to us via our web form on the customer service page

- Always include your order number when making a complaint

- Describe the defect on the product

- Always attach a picture of the damaged product / goods so that we see what the problem is

- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.

Issuing a claim for a stroller

- Send a claim to us via our web form on the customer service page

- Always attach the order number when making a complaint

- Describe the defect on the product

- Always attach an image / video so we can see what the problem is.

- Always attach the serial number on your stroller as well as the manufacturer. Serial numbers are usually found on the chassis at the wheels or the strollers shopping basket.

- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.

Issuing a claim for a car seat

- Send a claim to us via our web form on the customer service page

- Always attach the order number when making a complaint

- Describe the defect on the product

- Always attach an image / video so we can see what the problem is.

- Always attach the serial number on your car seat as well as the manufacturer. Serial numbers are usually found on the plastic or back of the car seat.

- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.

If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint, so we always have a case number to refer to. We kindly ask that you to wait when making a claim because it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible. 

In case of a dispute, we will follow the recommendations of the Swedish Complaints Board. If you received an incorrect item sent to you or if the item is not in the expected state, please contact our customer service through our web form on the customer service page. This must be done within 3 days of when you receive your order.

How do I make a return?

For a faster return process - register your return online!

With current developments regarding the COVID-19 (coronavirus) we understand that planning a parcel drop-off has become more challenging.

We are, therefore, extending our returns period from 30 to 100 days so that you have the option to return all unworn pieces (with original labels and packaging) without delay.

The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.

Here’s how you easily handle your return:

• Fill in the return slip that is included in your delivery.

• Add the return slip to the package.

• Tape the package again and pack it carefully.

• Take your package to any courier of your choice or the local post.

• Here is the address your return should be sent to:

Babyshop

Norra Stigamovägen 4

556 50 Jönköping

Sweden

 

  • NOTE! You as the customer has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.

Feel free to contact our customer service team if you have any more questions!

How do I make an exchange?

Just want to exchange to another size? Register your exchange online!

With current developments regarding the COVID-19 (coronavirus) we understand that planning a parcel drop-off has become more challenging.

We are, therefore, extending our returns period from 30 to 100 days so that you have the option to return all unworn pieces (with original labels and packaging) without delay.

If you want to change a product, please follow these instructions:
 
Please place a new order and return the unwanted item.
If you purchased your items at a special price please contact our customer service for help.
Fill in the return slip that is included in your delivery.
Add the return slip to the package.
Tape the package again and pack it carefully.
Take your package to any courier of your choice or the local post.
Here is the address your return should be sent to:
 
Babyshop Sthlm Logistics AB
Norra Stigamovägen 4
556 50 Jönköping
Sweden
 
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.
 
NOTE! You as the customer has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.