Can I return items bought on sale?

Of course, we want you to be satisfied with your product and have the opportunity to open the package and look more closely at the product no matter if it is bought on sale or at full price.

Offers that generate a discount when you shop for a certain amount does not apply if you decide to return items. You will not be able to keep your discount if the items you keep add up to an amount lower than the threshold.
For example, The offer states that if you buy for $100, you
receive a discounted price of $20.
You buy for $140 and than return items for $50, this gives ut
the total amount of $90 which is below the threshold. You do not keep your
discount in this case.If you have used an offer,
for example ”buy 3 pay for 2” and you wish to return one item, you have to
return all items. This offer is a package deal and you will not be able to keep
that offer if you return an item.

The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats (exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding).

Here’s how you easily handle your return:

• Fill in the return slip that is included in your delivery.

• Add the return slip to the package.

• Tape the package again and pack it carefully.

• Take your package to any courier of your choice or the local post.

• Here is the address your return should be sent to:

Babyshop

Norra Stigamovägen 4

556 16 Jönköping

Sweden

  • NOTE! You are the customer who has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.

Feel free to contact our customer service team if you have any more questions!

How do I make a return?

For a faster return process - register your return online!

With current developments regarding the COVID-19 (coronavirus) we understand that planning a parcel drop-off has become more challenging.

We are, therefore, extending our returns period from 30 to 100 days so that you have the option to return all unworn pieces (with original labels and packaging) without delay.

The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.

The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear.

Here's how you handle your return if you don't want to do it via the button above:
• Fill in the return slip that is included in your delivery.

• Add the return slip to the package.

• Tape the package again and pack it carefully.

• Take your package to any courier of your choice or the local post.

• Here is the address your return should be sent to:

 

Babyshop

Norra Stigamovägen 4

556 50 Jönköping

Sweden

  • NOTE! You as the customer has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.

Feel free to contact our customer service team if you have any more questions!

How do I make a return from the US?

Of course, we want you to be satisfied with your product and have the opportunity to look more closely at the product. If the product is not as you imagined, you have 30 days to return it.

The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, and hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats (exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding).

Right now, we are offering free returns if you order with UPS as your delivery method. 

This is how to easily handle your return:

  • You received a pre-paid return slip in your package.
  • Stick the return slip onto the package.
  • Pack the package carefully and tape it up.
  • Don't forget to complete the commercial invoice and attach it to the outside of the package.
  • Drop your package off at the nearest UPS drop-off spot.
  • Make sure to ask for a receipt so you can track your package.

 

How do I make an exchange?

Just want to exchange to another size? Register your exchange online!

With current developments regarding the COVID-19 (coronavirus) we understand that planning a parcel drop-off has become more challenging.

We are, therefore, extending our returns period from 30 to 100 days so that you have the option to return all unworn pieces (with original labels and packaging) without delay.

If you don't want to exchange your item via the button above, follow these steps:
• Please place a new order and return the unwanted item.
• If you purchased your items at a special price please contact our customer service for help.
• Fill in the return slip that is included in your delivery.
• Add the return slip to the package.
• Tape the package again and pack it carefully.
• Take your package to any courier of your choice or the local post.
Here is the address your return should be sent to:
 
Babyshop
Norra Stigamovägen 4
556 50 Jönköping
Sweden
 
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.
 
 
NOTE! You as the customer has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

I have not received my refund yet. What should I do?

As soon as your return is processed and approved, you will be refunded to the payment option you specified when purchasing. It may take up to 5 business days for our warehouse to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.
 
If you have not received a confirmation email regarding your return, we recommend that you trace the return label on the couriers website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice then the returned goods will be corrected on your invoice.
 
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.