How do I make a return?

Of course, we want you to be satisfied with your product and have the opportunity to open the package and look more closely at the product. If the product is not as you have imagined, you have 30 days to return it.
 
This is how to easily handle your return:
 
Fill in the return slip that is included in your delivery.
Add the return slip to the package.
Tape the package again and pack it carefully.
Take your package to any courier of your choice or the local post.
Here is the address your return should be sent to:
 
Babyshop
Norra Stigamovägen 4
555 92 Jönköping
Sweden
 
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
 
NOTE! You are the customer who has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

How do I make an exchange?

If you want to change a product, please follow these instructions:
 
Please place a new order and return the unwanted item.
If you purchased your items at a special price please contact our customer service for help.
Fill in the return slip that is included in your delivery.
Add the return slip to the package.
Tape the package again and pack it carefully.
Take your package to any courier of your choice or the local post.
Here is the address your return should be sent to:
 
Babyshop
Norra Stigamovägen 4
555 92 Jönköping
Sweden
 
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
 
NOTE! You are the customer who has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

I have not received my refund yet. What should I do?

As soon as your return is processed and approved, you will be refunded to the payment option you specified when purchasing. It may take up to 5 business days for our warehouse to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.
 
If you have not received a confirmation email regarding your return, we recommend that you trace the return label on the couriers website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice then the returned goods will be corrected on your invoice.
 
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.