Where is my package?
Once your order has been shipped from our warehouse, we will send a delivery confirmation by mail with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website and will display the latest information about your delivery.
You can also see the status of your order and track the delivery status via My Account. Click here to log in to My Account.
When will my order be sent?
We strive for all orders to ship within one business day.
Please see our checkout page for shipping options and delivery times to your country.
What happens if my order is delayed?
In case of any delay, you will be entitled to cancel the purchase if you do not approve a new delivery time. If you want to cancel your purchase due to delayed delivery and have refunded, the money will be returned to the payment method you specified when you made your order.
Can I change my shipping address?
If you want to change your shipping address, contact our customer service as soon as possible. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we cannot guarantee we can make the change.
How much are your delivery fees?
Since shipping options vary depending on the country you are having the order shipped to please see our checkout page for shipping costs and delivery times to your country. If you have further questions regarding this please contact our customer service.