How do I make a claim on a product?

Sometimes a product does not meet the quality you want and then we will of course help you to make a claim.
 
Follow the steps below and complete your claim with information so we can handle your case faster:
 
Issuing a claim for clothing, shoes, furnishings, toys:
- Send a claim to us via our web form on the customer service page
- Always include your order number when making a complaint
- Describe the defect on the product
- Always attach a picture of the damaged product / goods so that we see what the problem is
- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.
 
Issuing a claim for a stroller:
- Send a claim to us via our web form on the customer service page
- Always attach order number when making a complaint
- Describe the defect on the product
- Always attach image / video so we can see what the problem is.
- Always attach the serial number on your stroller as well as the manufacturer. Serial numbers are usually found on the chassis at the wheels or the strollers shopping basket.
- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.
 
Issuing a claim for a car seat:
- Send a claim to us via our web form on the customer service page
- Always attach order number when making a complaint
- Describe the defect on the product
- Always attach image / video so we can see what the problem is.
- Always attach the serial number on your car seat as well as the manufacturer. Serial numbers are usually found on the plastic or back of the car seat.
- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.
 
If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint, then we always have a case number to refer to.
 
We kindly ask that you to wait when making a claim because it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.
 
In case of a dispute, we will follow the recommendations of the Swedish Complaints Board. If you received an incorrect item sent to you or if the item is not in the expected state, please contact our customer service through our web form on the customer service page. This must be done within 3 days of when you receive your order.

What if I receive a wrong item?

If you have received an incorrect item or if the item is not in the expected condition, please contact our customer service through our web form on the customer service page. This must be done within 3 days of receipt of the delivery.

What should I do if I have received a damaged product?

You as a customer are responsible for unpacking and checking that the products in your package are error free within 3 days of receiving them.
 
If the package has been damaged during delivery, you must report the damage directly to your Post Representative when you pick up your package or to the shipping company that delivers your package. Submit your error within 3 days to Babyshop's customer service and we will assist you.