How do I make a claim on a product?

Sometimes a product does not meet the quality expected. In these cases, we will of course, help you to make a claim. Follow the steps below and complete your claim with the correct information so that we can handle your case right away. Please submit the claim via our web form on the customer service page.

 

How do I make a claim on a product?

Information needed for claims for clothing, shoes, furniture, and toys:

  • • Order number
  • • Clear photos/videos of the defect
  • • Description of the defect

Once we have received this information, we will process your case as soon as we can and get back to you.

If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint. We do however kindly ask that you to wait before sending a follow-up when making a claim as it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.

In case of a dispute, we will follow the recommendations of the Swedish Complaints Board.

How do I make a claim on a stroller?

Information needed for a defect stroller:

  • • Order number
  • • Clear photos/videos of the defect
  • • Photo of serial number. Please take a photo of the full sticker which can usually be found on the chassis at the wheels or by the shopping basket
  • • Description of the defect

If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint. We do however kindly ask that you to wait before sending a follow-up when making a claim as it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.

In case of a dispute, we will follow the recommendations of the Swedish Complaints Board.

How do I make a claim on a car seat?

Information needed for a defect car seat:

  • • Order number
  • • Clear photos/videos of the defect
  • • Photo of serial number. Please take a photo of the full sticker
  • • Description of the defect

If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint. We do however kindly ask that you to wait before sending a follow-up when making a claim as it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.

In case of a dispute, we will follow the recommendations of the Swedish Complaints Board.

What if I receive a wrong item?

If you have received an incorrect item or if the item is not in the expected condition, please contact our customer service through our web form on the customer service page. This must be done within 3 days of receipt of the delivery.

What should I do if I have received a damaged product?

You as a customer are responsible for unpacking and checking that the products in your package are defect free within 3 days of receiving them.

If the package has been damaged during delivery, you must report the damage directly to your Post Representative when you pick up your package or to the shipping company that delivers your package. Please also submit your complaint within 3 days to Babyshop's customer service and we will assist you futher.