Has my order been placed?
I cannot order or find a product - What does this mean?
With us, you can only order goods that are in stock, so we can keep our fast delivery times. If you try to buy more items than what we have in stock, it will not go through. The system then automatically revert to the number in stock at the moment.
Can I cancel my order?
If you wish to cancel your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel your order.
Can I add a product to an order?
It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.
I cannot order on the website?
If you experience problems with ordering on our website, it may be because you are trying to pay with a card type or payment method that we currently do not support.
Can I order by phone or email?
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.
How do I make a business order?
If you want to become a corporate customer with us, please send an email to email@example.com and we will assist you.