Why can't I check out if the order value is less than the minimum amount?
We believe that it is important from a sustainability perspective that you merge your purchases so that we can send larger orders fewer times to reduce our environmental footprint.
Thank you for your understanding!
Has my order been placed?
We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.
If you are unsure that your order has been placed, there are different ways to check this:
- - When the order was placed, you should have arrived on a page titled "Your order".
- - An order confirmation has been sent to your specified email address. Make sure that this email has not ended up in your spam.
- - You can see your order on your account. By clicking here you will be redirected to "My Page".
I cannot order or find a product - What does this mean?
To keep our fast deliveries, you can only purchase products that are in stock. If you try to purchase more items than what we have in stock, the order will not go through and the system will automatically revert to the number of items in stock at the moment.
Can I cancel my order?
If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time.
In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.
Can I add a product to an order?
It is unfortunately not possible to add or remove items in an existing order.
Can I order by phone or email?
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.
How do I make a business order?
If you want to become a corporate customer with us, please send an email to email@example.com and we will assist you further.