Why can't I check out if the order value is less than 39 EUR / 49 USD?
The minimum order value is $49 (to the US) and 39 EUR (to most other countries).
We work hard to ensure that our customers have the absolute best experience and at the same time make it sustainable for more customers to take part in our fine range and that we invest heavily in customer service and inventory management.
We also believe that it is important from a sustainability perspective that you merge your purchases or wait if you only need a smaller product so we can send larger orders fewer times instead of sending many smaller orders that have a greater impact on the environment which is appreciated by many customers.
Thank you for your understanding!
Has my order been placed?
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
- When the order was placed, you should have arrived on a page titled "Your order".
- An order confirmation must be sent to your specified email address. Make sure that this email has not ended up in your spam.
- You can see your order under "My Page" by clicking here you will be redirected to "My Page".
I cannot order or find a product - What does this mean?
With us, you can only order goods that are in stock, so we can keep our fast delivery times. If you try to buy more items than what we have in stock, it will not go through. The system then automatically revert to the number in stock at the moment.
Can I cancel my order?
If you wish to cancel your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel your order.
Can I add a product to an order?
It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.
Can I order by phone or email?
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.
How do I make a business order?
If you want to become a corporate customer with us, please send an email to firstname.lastname@example.org and we will assist you.