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FAQ

Top 5 most common questions

  • Where is my package?
  • Has my order been placed?
  • How do I make a claim on a product?
  • How do I make a return?
  • How do I make an exchange?

My order

  • Why can't I check out if the order value is less than the minimum amount?
  • Has my order been placed?
  • I cannot order or find a product - What does this mean?
  • Can I cancel my order?
  • Can I add a product to an order?
  • Can I order by phone or email?
See all 7 articles

Delivery

  • Are you currently delivering to Belarus?
  • Are you currently delivering to Russia?
  • Are you currently delivering to Ukraine?
  • What are your delivery times and fees?
  • Can I change my shipping address?
  • What happens if my order is delayed?
See all 9 articles

Claim

  • How do I make a claim on a product?
  • What if I receive a wrong item?
  • What should I do if I have received a damaged product?

Returns & Exchange

  • How do I make a return?
  • How do I make an exchange?
  • Can I return items bought on sale?
  • I have not received my refund yet. What should I do?

Payment

  • What different forms of payment do you have?
  • Where is my invoice?
  • I am having an issue with paying at checkout.

Campaigns & offers

  • How long are promotions / offers valid?
  • How do I use a discount code?
  • How do I use a gift card?

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