FAQ

Top 5 most common questions

• Where is my package?
• Has my order been placed?
• How do I make a claim on a product?
• How do I make a return?
• How do I make an exchange?

My order

• Why can't I check out if the order value is less than the minimum amount?
• Has my order been placed?
• I cannot order or find a product - What does this mean?
• Can I cancel my order?
• Can I add a product to an order?
• Can I order by phone or email?

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Delivery

• Are you currently delivering to Belarus?
• Are you currently delivering to Russia?
• Are you currently delivering to Ukraine?
• What are your delivery times and fees?
• Can I change my shipping address?
• What happens if my order is delayed?

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Claim

• How do I make a claim on a product?
• What if I receive a wrong item?
• What should I do if I have received a damaged product?

Returns & Exchange

• How do I make a return?
• How do I make an exchange?
• Can I return items bought on sale?
• I have not received my refund yet. What should I do?

Payment

• What different forms of payment do you have?
• Where is my invoice?
• I am having an issue with paying at checkout.

Campaigns & offers

• How long are promotions / offers valid?
• How do I use a discount code?