Of course, we want you to be satisfied with your product and have the opportunity to look more closely at the product. If the product is not as you imagined, you have 30 days to return it.
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, and hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats (exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding).
Right now, we are offering free returns if you order with UPS as your delivery method.
This is how to easily handle your return:
- You received a pre-paid return slip in your package.
- Stick the return slip onto the package.
- Pack the package carefully and tape it up.
- Don't forget to complete the commercial invoice and attach it to the outside of the package.
- Drop your package off at the nearest UPS drop-off spot.
- Make sure to ask for a receipt so you can track your package.