Of course, we want you to be satisfied with your product and have the opportunity to look more closely at the product. If the product is not as you imagined, you have 30 days to return it.
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, and hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats (exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding).
You get free returns as part of our fall special! If you order your package before November 15, 2019, you can return your package at no additional cost!
This is how to easily handle your return:
- You received a pre-paid return slip in your package.
- Stick the return slip onto the package.
- Pack the package carefully and tape it up.
- Drop your package off at the nearest UPS drop-off spot.
- Make sure to ask for a receipt so you can track your package.