Just want to exchange to another size? Register your exchange online!
With current developments regarding the COVID-19 (coronavirus) we understand that planning a parcel drop-off has become more challenging.
We are, therefore, extending our returns period from 30 to 100 days so that you have the option to return all unworn pieces (with original labels and packaging) without delay.
If you want to change a product, please follow these instructions:
Please place a new order and return the unwanted item.
If you purchased your items at a special price please contact our customer service for help.
Fill in the return slip that is included in your delivery.
Add the return slip to the package.
Tape the package again and pack it carefully.
Take your package to any courier of your choice or the local post.
Here is the address your return should be sent to:
Babyshop Sthlm Logistics AB
Norra Stigamovägen 4
556 16 Jönköping
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.
NOTE! You are the customer who has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.